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How to Grant Server Access to GB Cloud Support Team?

By following these instructions, you will enable the GB Cloud support team to securely access your server and provide the necessary assistance.

Applicable To

Servers running Linux Operating Systems

Overview

This guide outlines the steps to provide the GB Cloud Support team access to your server for troubleshooting and assistance. Follow these instructions carefully or consult your system administrator if you need assistance.

Authorized IP Address

Our support team will only connect to your server from the following IP address:

103.72.162.120

Please ensure this IP address is whitelisted in your security software (e.g., antivirus, firewall, Imunify360, CPHulk, Fail2Ban, CSF/iptables).

SSH Key Authentication

To allow access, place our SSH public key into your server’s /root/.ssh/authorized_keys file. Here’s the key you need to add:

-----BEGIN GB CLOUD PUBLIC KEY-----PLEASE DO NOT COPY THIS LINE-------

ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQDXaitF0CgU2sXGAInM6RI7fY81EvQhO4qYjEtnsrtmcjCWcpTfIZpXbGQh8xMLLYOIvlUvRkepxTJA5DxxEuO+5o0oCEns+pKNN1Zn0B4EYytyZDGUjTEswAevGVo/MXDWA2rjqI7kbfU5Iv1gDtrcJNHT9l7jbOsRCG1qyZv/Hf80RKwvpxeyIWd2ABpYRcGFvcFEG61TIBYx0DYBbpbpths+nmJNZ8d1DzGX+3cXj2rUVUNeMKrJybcnfovCLJJjxL+l++nejVD/FUqs44ywbfsuOt838RDBg4pYnz90mY/B99+TL5P4d0LTuJJVTbMfV0kVFMuduz9zqKvlyxSH gbsupport@gbnetwork.my

-----END GB CLOUD PUBLIC KEY-----PLEASE DO NOT COPY THIS LINE-------

Steps to Add the SSH Public Key

Log into your server as root:

ssh root@your_server_ip

Ensure the .ssh directory exists:

mkdir -p /root/.ssh
chmod 700 /root/.ssh

Add the public key to the authorized_keys file:

echo "ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQDXaitF0CgU2sXGAInM6RI7fY81EvQhO4qYjEtnsrtmcjCWcpTfIZpXbGQh8xMLLYOIvlUvRkepxTJA5DxxEuO+5o0oCEns+pKNN1Zn0B4EYytyZDGUjTEswAevGVo/MXDWA2rjqI7kbfU5Iv1gDtrcJNHT9l7jbOsRCG1qyZv/Hf80RKwvpxeyIWd2ABpYRcGFvcFEG61TIBYx0DYBbpbpths+nmJNZ8d1DzGX+3cXj2rUVUNeMKrJybcnfovCLJJjxL+l++nejVD/FUqs44ywbfsuOt838RDBg4pYnz90mY/B99+TL5P4d0LTuJJVTbMfV0kVFMuduz9zqKvlyxSH gbsupport@gbnetwork.my" >> /root/.ssh/authorized_keys
chmod 600 /root/.ssh/authorized_keys

Confirm the key has been added:

cat /root/.ssh/authorized_keys

Update your firewall to allow connections from the GB Cloud authorized IP Address.

Provide Your Server Details to GB Cloud

After completing the steps above, please submit a support ticket to our Technical Support department with the following information:

Your server's IP address
The SSH port (if it is different from the default port 22)
Confirmation that you have added our SSH public key on your server

If you face any issues or need assistance, don’t hesitate to reach out — our support team is always ready to help!

🔧 Need help? Submit a Support Ticket

💬 Chat with us on Live Chat via our website

Updated on: 08/07/2025

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